If you have and questions about your purchase, send us an e-mail at firstname.lastname@example.org. Please include your order number in your e-mail.
We know you will love your purchase, but if you have a change of heart, no worries! We are proud to offer hassle-free returns both in-store and online. Should you like to make a return or exchange, please note the item must be in new, unused condition. We are unable to accept returns or exchanges after an item of jewelry has been worn.
Earrings are final sale.
A proof of purchase is required for all in-store returns / exchanges. The full amount will be refunded to your original method of payment, upon receipt, minus the cost of shipping.
Returns must be initiated within 7 days of purchase (in-store) or 7 days of receiving the item (online orders). Customer is responsible for return shipping & handling (tracked shipping is highly recommended).
Incorrect Shipping Details
If you have made an error in your shipping details, please contact us immediately at email@example.com or by visiting our contact page. please include your order number and the correct shipping address. If your order has not been fulfilled or shipped, we are happy to make changes.
If you have entered incorrect shipping details for your order and it has already been fulfilled and shipped, the order cannot be canceled or changed.
We are not responsible for any losses incurred as a result of incorrect shipping information. If the item is returned to fulfillment, you can receive a refund for your order, minus a restocking fee of $10 and the associated shipping costs incurred at the time of purchase.
If you need to cancel your order for any reason, please reach out to us via e-mail. It is important to include your order number in your message. If your order has not been fulfilled or shipped we will cancel your order and issue a full refund. Please note it is on a best effort basis and cancellations may not always be possible.
Due to the impacts of COVID-19, shipping carriers around the world are facing unprecedented volumes. This can sometimes cause delays in receiving your order. Packages will be considered "Lost in Transit" once the delay has exceeded 30 days beyond the estimated time frame. Though this is a rare occurrence, we will make it right, and offer you a full refund or resend your package. Your patience is most appreciated as we work through this challenging period.
As always, we are here to assist so please don't hesitate to reach out if you have any questions!