FAQ

1. How do I cleanse my crystals?

Crystals can be cleansed using a variety of methods. We suggest using incense, as it's a safe way to cleanse all crystals. Keep in mind some crystals cannot be cleansed using water, and salt may damage certain crystals. Sound and incense cleansing is a safe way to remove any stagnant energy. Simply light the incense, and allow the smoke to wave over your crystals. Continue for as long as you feel is necessary. 

2. Are you crystals real?

Yes! We are committed to providing exceptional quality crystals.

3. Do you offer free shipping?

Yes! Orders within the US and Canada enjoy free tracked shipping on all orders over $60. 

4. Are your necklaces sterling silver?

Our crystal pendants come on a 22" chain. Unless otherwise specified, they are not sterling silver and need to be treated with extra TLC. We strive to offer competitive pricing with our crystal jewelry, and many of our customers prefer to keep their pendants on their own chains. A sterling silver chain may be purchased separately and would prolong the wear of your necklace. 

5. Where are you located?

Ontario, Canada. 

6. Can you help me identify what's in my mystery pouch?

Absolutely! Send us a photo on IG and we are happy to help. 

7. What if I have a problem with my order? 

Head over to our contact page and send us an email. We will look into it and get back to you within 1-2 business days. 

8. How long does it take for my order to be shipped?

We know you are excited to receive your crystals, so we work hard to get your order out within 1-2 business days. 

9. How big are your bracelets?

They range in size as they are hand-threaded onto an elastic cord. Feel free to reach us if you are concerned with sizing and we will be happy to help you out!