1. How do I cleanse my crystals?
Crystals can be cleansed using a variety of methods. We suggest using incense, as it's a safe way to cleanse all crystals. Keep in mind some crystals cannot be cleansed using water, and salt may damage certain crystals. Sound and incense cleansing is a safe way to remove any stagnant energy. Simply light the incense, and allow the smoke to wave over your crystals. Continue for as long as you feel is necessary.
2. Are you crystals real?
Yes! We are committed to providing exceptional quality crystals.
3. Do you offer free shipping?
Yes! Orders within the US and Canada enjoy free tracked shipping on all orders over $60.
4. Are your necklaces sterling silver?
Our crystal pendants come on a 22" chain. Unless otherwise specified, they are not sterling silver and need to be treated with extra TLC. We strive to offer competitive pricing with our crystal jewelry, and many of our customers prefer to keep their pendants on their own chains. A sterling silver chain may be purchased separately and would prolong the wear of your necklace.
5. Where are you located?
Hamilton, Ontario, Canada.
6. Can you help me identify what's in my mystery pouch?
Absolutely! Send us a photo on IG and we are happy to help.
7. What if I have a problem with my order?
Head over to our contact page and send us an email. We will look into it and get back to you within 1-2 business days.
8. How long does it take for my order to be shipped?
We know you are excited to receive your crystals, so we work hard to get your order out within 1-2 business days.
9. How big are your bracelets?
They range in size as they are hand-threaded onto an elastic cord. Feel free to reach us if you are concerned with sizing and we will be happy to help you out!
10. How do I care for my crystal jewelry?
Caring for your crystal jewelry will depend largely on the type of crystal used. Some crystals are not water-safe, so be sure to read up on your crystal to determine the best way to cleanse it safely and care for it long-term. If the crystal is not water safe, you should avoid water, moisture and oils (including perfumes!) while wearing it as this can weaken the crystal. Crystal bracelets are made on an elastic cord, which can weaken if worn in the water.
To get the most out of your jewelry, it should not be worn in the shower/bath. Avoid wearing it immediately after putting on perfume, body lotion, or oils.
Treat carefully with lot's of love!
11. What if my package doesn't arrive?
Delays can be expected from time to time. However, if you are worried your package may be lost in transit, and it has been delayed for some time, please send us an email at firstname.lastname@example.org and include your order number. We will be happy to help!
12. Where do I find more information about crystals?
If you are completely new to crystals, we suggest investing in a good book! There are many crystal books on the market, so find one that you find easy to digest and easy to navigate. Learning about crystals can take time, so take it one day at a time, and don't expect to remember everything right away. We include information on our website about our crystals and their properties so feel free to browse around. We also make videos on TikTok and Instagram so head over there to learn more.
13. Do I have to charge my crystal under the full moon?
No! There are no set rules when it comes to charging crystals, so it's important to lead your spiritual practice and do what feels right to you. The moon has powerful energy, and we can benefit from every phase in the cycle. Some people prefer to charge in sunlight, or using other methods. Do what works for you!